Rockie’s Containers is dedicated to ensuring a smooth and timely delivery of all purchased containers. This policy outlines our shipping process, delivery timelines, and customer responsibilities.

Delivery Timeframe

• All orders will be delivered within 3-5 business days after payment has been confirmed.

• Delivery times may vary based on location, weather conditions, or unforeseen circumstances.

Delivery Areas

• We offer nationwide delivery within Australia.

• Additional charges may apply for deliveries to remote or hard-to-access areas.

• Customers are responsible for providing accurate delivery addresses to prevent delays.

Shipping Costs

• Shipping fees are calculated based on the delivery location and container size.

• Customers will be informed of the total shipping cost before finalizing their purchase.

• Any additional charges due to site accessibility issues will be the customer’s responsibility.

Order Tracking

• Once the container has been dispatched, customers will receive a tracking number or delivery confirmation.

• Our team will provide updates on estimated delivery times as needed.

Delivery Conditions

• The customer must ensure the delivery site is accessible for offloading.

• If additional equipment (e.g., cranes, forklifts) is required for offloading, the customer must arrange it in advance.

• Any failed delivery attempts due to an inaccessible site may result in extra charges for re-delivery.

Inspection & Claims

• Customers must inspect the container upon delivery.

• Any damages, defects, or missing items must be reported to us within 24 hours of delivery.

• Claims made after this period may not be accepted.

Returns & Cancellations

• Once a container has been dispatched for delivery, cancellations may be subject to restocking and transport fees.

• Returns are only accepted in compliance with our return policy and must be approved in advance.

For further inquiries or assistance regarding shipping, please contact our support team at info@rockiecontainers.com.

Thank you for choosing Rockie’s Containers!